Cloud Computing Training - AltSchool Africa
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Summary
Engaged in an intensive self-directed training program focused on cloud engineering and computing skills.
About
Highly motivated and detail-oriented IT Support Specialist with over 3 years of progressive experience in managing helpdesk operations, providing comprehensive technical and customer support, and optimizing IT systems. Proven ability to troubleshoot complex issues, author critical documentation, and enhance user satisfaction across diverse platforms including Microsoft 365 and ERP solutions. Actively expanding expertise in cloud computing and DevOps methodologies, poised to leverage a strong foundation in IT support for advanced roles.
Work
TEK-EXPERTS
|IT Support Specialist - Microsoft 365 & Retail Systems
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Summary
Offers IT support services
Highlights
Delivered high-volume, real-time technical support via chat, email, and phone for Microsoft 365 and custom ERP solutions, ensuring seamless client operations.
Diagnosed and resolved recurring product issues, escalating complex cases to engineering teams for advanced resolution and minimizing downtime.
Authored comprehensive FAQs and collaborated with internal teams to develop training materials, significantly improving junior agent proficiency and support efficiency.
Maintained meticulous support records, contributed to help center content, and facilitated product onboarding, enhancing client adoption and satisfaction.
D-TRUSTEDPROS GLOBAL SOLUTIONS LTD
|IT and Customer Support Analyst
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Summary
Customer solutions provider
Highlights
Managed and resolved CRM-based customer queries, providing essential product walkthroughs and onboarding support to improve user adoption.
Contributed to the development of internal Standard Operating Procedures (SOPs) and technical documentation to streamline resolution of recurring issues.
Executed precise data entry for backend configurations and new account setups, ensuring system integrity and operational readiness.
MINISTRY OF EDUCATION, ETI-OSA
|IT Support and Administrative Officer (NYSC)
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Summary
Public sector ministry providing educational services
Highlights
Provided essential internal IT support, managing system configurations and securing account access for public officers.
Maintained meticulous communication logs, performed critical system updates, and generated comprehensive usage reports to inform decision-making.
Education
Osun State University
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Bachelor of Science (BSc)
Science
Languages
English
Native
Skills
Cloud Platforms & DevOps Fundamentals
AWS, EC2, S3, IAM, Docker, CI/CD Pipelines, Infrastructure as Code (IaC).
IT Support & Helpdesk
Helpdesk Management, Technical Support, Customer Support, Troubleshooting, User Onboarding, Service Desk.
Systems & Software
Microsoft 365, ERP Systems, CRM, Linux, Gmail, System Updates, Account Management.
Networking & Scripting
Bash Scripting, Git, Basic Networking Concepts, Nginx, Apache.
Documentation & Communication
Documentation Authoring, SOP Development, FAQ Creation, Technical Writing, Communication Logs, User Training.
Web Technologies
HTML, CSS.